Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders?
Please consult our Shipping Policy page concerning delivery and shipping details.
Which payment methods are accepted?
We accept American Express, Discover, Visa, Mastercard and PayPal.
How long will delivery take?
Normal processing time is 1-3 business days and delivery via UPS is generally 1-6 business days depending on your location. Please consult our Shipping Policy page concerning delivery and shipping details.
How secure is your online store? Is my data protected?
Very secure! We have secured the online store with an SSL Certificate which are small data files that digitally bind a cryptographic key to an organization’s details. When installed on a web server, it activates the padlock and the https protocol (over port 443) and allows secure connections from a web server to a browser. Typically, SSL is used to secure credit card transactions, data transfer and logins, and more recently is becoming the norm when securing browsing of social media sites.
What exactly happens after ordering?
Once you have placed an order via the online store, you will receive a receipt via e-mail. This will have all the information pertaining your online order. Bauer's Candies receives an order confirmation via e-mail and will begin processing your order. Once we have your item packaged, we will send an update via e-mail letting you know your shipping and delivery details.
What if I have an issue with my order?
Should you have an issue with receiving your order, we are here to help! Please consult our Terms & Conditions page and contact us to help with the next step.

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